Shipping

After an order has been placed, we will contact the purchaser once we have determined the best shipping rate possible. 

As most of our orders are a combination of many different sizes and shapes, freight will be determined after the order has been packed. Price will be determined by size, weight, number of boxes, destination and whether it is a commercial or residential delivery. Most small orders will be sent by Cananda Post or Fedex. Larger orders and pallets will be delivered by the most cost effective means available.

Transport carriers are responsible for bringing the order to the tailgate only. If you require special services such as liftgate or inside delivery please contact us for extra charges.

New changes to Policy 23 Mar 2021

We have made some price changes that are concerning shipping, wholesaling and terms of payment.

Totally Ceramics is now implementing a service fee charge for items being shipped out of store. This charge will include a boxing and handling fee. Below is a break down of how the service fee will be charged.

If your order is below $250 before taxes a $2 service fee will be applied.

If your order is above $250 before taxes a $5 service fee will be applied.

If your order is $1500 before taxes you will qualify for free shipping and the service fee will apply (this does not include clay).

To qualify for wholesale pricing a customer must reach and maintain $2500 in sales annually before taxes If you have been grandfathered into our wholesale pricing policy then this does not apply to you. If you did not spend $2500 in the year of 2020 then you do not qualify for wholesale pricing in 2021.

Our terms of payment have been amended to 15 days instead of 30 days. You must make payment in 15 days of your items leaving the store.

Your order will complete once the freight charge has been added and will ship once payment has been authorized.

 

Prices and Terms & Conditions are subject to change without notice.